At NutriSva, we are committed to providing our customers with high-quality products and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

You may request cancellation of your order before it has been processed or dispatched.

To cancel an order, please contact our customer support team as soon as possible with your order details.

Once an order has been dispatched, it cannot be cancelled.

NutriSva reserves the right to cancel an order in certain circumstances, including but not limited to product unavailability, incorrect pricing, payment issues, or any unforeseen circumstances. In such cases, the customer will be informed, and any applicable payment received will be refunded.

2. Return Policy

As NutriSva deals in food and consumable products, we do not accept returns or exchanges once products have been delivered, except in cases where:

• The product received is incorrect or different from the item ordered.
• The product is expired or has a manufacturing defect.
• The product package is received in a damaged, tampered, or leaking condition.

To be eligible for a return or replacement, customers must inform us within 48 hours of delivery and provide relevant details along with clear photographs or videos of the product and packaging.

3. Refund Policy

Refunds will be considered only in cases where a return, cancellation, or replacement request has been approved by NutriSva.

If your refund request is approved, the refund will be processed through the original payment method, wherever applicable.

Please allow 5–10 business days for the refund amount to reflect in your account. The actual time may vary depending on your bank or payment service provider.

4. Replacement Policy

If you receive a damaged, defective, incorrect, or tampered product, NutriSva may offer a replacement subject to product availability and verification of the issue.

To request a replacement, please contact our customer support team within 48 hours of receiving the order.

5. Non-Refundable Situations

Refunds, returns, or replacements will not be applicable in the following cases:

• Change of mind after the order has been dispatched.
• Incorrect address provided by the customer.
• Failed delivery due to the customer’s unavailability.
• Product damage caused after delivery due to improper storage or handling.
• Requests raised after the specified complaint period.
• Products that have been opened, consumed, or partially used, unless the product has a verified quality issue.

6. Contact Us

For any cancellation, return, replacement, or refund-related queries, please contact us at:

Email: support@nutrisva.com

Please mention your Order ID, registered name, contact details, and reason for your request while contacting us. Our team will review your request and assist you accordingly.

Important Note

NutriSva reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be updated on this page.

We recommend customers review this policy before placing an order.

Thank you for choosing NutriSva!